Arizona Department of Homeland Security

Arizona Department of Homeland Security

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Multi-Factor Authentication (MFA)

About Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a security mechanism that requires multiple factors of authentication to verify a user's identity for a login or other transaction. Factors for authentication may include knowledge (something a user knows, like a password), possession (something a user has, like a key card), and inherence (something a user is, like biometrics). MFA provides an extra layer of security to prevent unauthorized access to systems.

What Problems it Solves

Credential theft through phishing scams, or system compromise allows threat actors to take complete control of systems and network environments. MFA significantly increases the security of logins, with each additional factor making it less likely that an unauthorized individual could impersonate a legitimate user or compromise an account.

What the Service Provides

  • Access and licenses to utilize either a software or hardware token as an additional authentication factor for logging in to systems, as well as support to deploy and implement within an agency environment.

Benefits of this Service

  • Prevents unauthorized access to systems and data through credential theft and misuse

Billing Unit: N/A

Billing Code: N/A (Service is not billed by ASET due to funding from other sources)

Eligible Customers

  • All State Agencies, Boards and Commissions

Scope of Service

  • Customers can request assistance or support via the ServiceNow Customer portal. Click on ADOA-ASET Service Desk. Select Enterprise Security then Multi-Factor Authentication.

How to order this Service